Effective Administration Skills is an exciting and interactive programme.  It  is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organisation’s success. In this programme participants learn how to:

• Manage a network of working relations
• Communicate effectively
• Manage time for yourself and others
• Manage the performance of admin staff
• Improve written communications
• Manage and present information
• Organise and improve office systems

Target Audience

• All administrative personnel and people newly appointed to supervisory roles, along with Secretaries and PA’s within the office environment, who want to build on their skills and knowledge

By the end of this course participants will be able to:

• Extend their understanding of their roles and the key contribution they make to organisational success
• Review their working relationships
• Review and develop their personal organisation, communication and interpersonal skills
• Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

3.1 Business Fundamentals: -Professional Writing & Speaking Skills
In today’s business environment, it is essential that the writing and speaking skills are of the highest professional standard. How well you communicate can make or break your own professional image as well as perceptions of your organisation. It directly influences how others view your work and performance, as well as your prospects for career advancement and mobility.
This training course has been specifically designed to develop the competency of professionals to equip them with the necessary skills and confidence to achieve excellence in spoken and written communication. There is a wealth of practical guidance on improving the effectiveness of various forms of spoken and written communication. If you want your reports, memos, letters and e-mails to be read with interest and acted upon and if you want to be able to present your ideas with impact and effectiveness, this is the right course for you.
Training course features:

• Excellent interpersonal skill learning
• The importance of professional levels of written and spoken English
• Proven ways to improve the effectiveness of various forms of written communication
• Power language to improve persuasiveness and impact
• Presentation skills to persuade even the most hostile audience
• How to convey a credible message and create concise messages using a structured process

By the end of this training course, participants will be able to:

• Know techniques to write clearer, more effective and professional e-mails, letters and reports
• Meet the needs of their readerships/audiences enabling them achieve their own objectives
• Improve your listening skills
• Have greater confidence in speaking in front of a group
• Develop your spoken presentational skills and the ability to build professional rapport with your audience and colleagues
• Confidently use the right techniques, tools and skills for a wide variety of communications challenges

Training Methodology
The Business Fundamentals training course uses a variety of proven highly interactive adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes facilitated group and individual exercises, case studies, role-play, videos.
Under the guidance of a professional speaker, broadcaster and writer you will learn key techniques, try them for yourself and receive feedback. You will discover how to plan and structure documents, how to choose an appropriate style and how to speak and write clear, accurate English.
Target Audience
This training course is for a wide range of professionals whose work requires them to communicate with others: